Can I Return or Exchange my ring?Updated 2 months ago

YES! 

Return/Refund Policy:

You have 30 days from the date of delivery to Return your ring for a full refund back to your original form of payment (see exceptions below). Please reuse the shipping materials we shipped to you! They are meant to be reused to do our small part for the world. Please note that you will be billed for any improper packaging used (example: priority mail packaging, etc). 

Exchange Policy:

You may process ONE free exchange during your first 30 days of ownership. AND we even pay for shipping both ways - that's how much we like you. Please reuse the shipping materials we shipped to you! Please note that you will be billed for any improper packaging used (example: priority mail packaging, etc). 

Before you process your exchange, grab a free plastic sizer to double check your size, as we offer only one free exchange.

*** START A RETURN OR EXCHANGE HERE ***

Exchange tips! (If you're in a hurry)

• Too big:
  • If you shake your hand (like you're waving goodbye to your new in-laws) and the ring flies off your hand, head HERE and get the free plastic ring sizer before processing your exchange. (Available for US Customers only right now).
  • If it generally fits (and doesn't fall past your knuckle when you shake your hand) but slides off when you wash your hands, go a half size DOWN.
• Too small:
  • If you can get it over your knuckle but your finger turns red...or blue, take a deep breath and go a half size UP.
  • Too small: If you can't get it over your knuckle at all, head HERE and get the free plastic ring sizer to nail that next size. (Available for US Customers only right now).

*Exceptions to this Ring Returns & Exchanges Rule:

• Engraved rings are considered customized rings and may NOT be returned. However, they may be exchanged for size once, within 30 days with an applicable $30 restocking fee.
• Please note that you may decide to Return OR Exchange your ring within the 30 days, you cannot do both. 
• Please note that we are unable to refund the Order Protection costs if you decide to return your ring for refund.
• Custom rings are Final Sale and may NOT be returned. However, they may be exchanged for size once, within 30 days.
• Silicone rings are Final Sale and may NOT be returned or exchanged.
• Promotional items (free silicone band with purchase, free ring sizer, etc) may not be returned.
• Final Sale items (some Manly Gifts and ring sizers are final sale) are not eligible for return. See product pages for details. 
• Enso silicone ring customers, check out those policies HERE.
• If you order a ring without an engraving and want to return it to add an engraving, please note that there will be a $30 engraving fee (this covers all of the costs associated with the exchange such as the shipping both ways and the labor for all employees involved.)
• If you are an international customer, please refer to these articles for additional information HERE on returns/exchanges. 
• To return/exchange your items, please reuse the packaging that your order came in. Please note that you will be billed for any improper packaging used (example: priority mail packaging, etc). 

**PLEASE NOTE: All rings must be in clean, "unworn," and salable condition to be accepted for return or exchange. We reserve the right to deny a return/exchange request or charge a damage fee on any rings returned with excessive scratching or other abuse.